• Sales & Customer Contact Center Management
    A complete sales management tool using leads, opportunities, and marketing campaigns. This solution integrates with Outlook... In addition, a post support service management module is available (An ITIL 3.0 Compliant implementation including problem management, Knowledge and escalation management customizable to all service oriented business models.)
  • HR Management Employee Self Service & Payroll
    IBS Employee Self Service portal Designed on SharePoint, this solution provides employees an easy access to vacation, training,... and internal job application requests while empowering managers with a dynamic database of human resources skills and employment history. This solution can be supplemented by a Payroll Module (compliant with international and Lebanese systems).
  • Enterprise Resource Planning
    IBS Implements enterprise resource planning software that allows companies of all sizes to manage their entire business organizations,... including supply chain, procurement, human resources, financials, and projects. Because this solution touches so many pieces of a business, these ERP solutions collect data to provide you with insights into where you can gain efficiencies, cut costs, or make additional investments. These ERP solutions are based on Microsoft Dynamics NAV and AX with integration into other back-office and handheld products based on the requirements.
  • Enterprise Project Management
    In addition to delivering, installing and configuring Microsoft Project Professional 2013 and Microsoft Project Server 2013... for use by professional project managers, IBS has deployed these enterprise project management solutions with the skillful training and best practices required to gain the most of the products. The EPM solutions deployed to the customer base maintain an integrated database of potential and existing projects and to prioritize projects based on business rules. IBS developed dashboards to communicate business intelligence to internal customers and senior management.
  • Business Intelligence & Dashboard
    Business analytics and dashboards are fundamental for every business that needs to keep track of the current performance and... plan the growth of the company with the right scope based on real data. IBS has helped companies gain visibility into their multiple business profit dimensions and manage their weakest links through custom built cubes used as performance dashboards.
  • Building Maintenance & Management Systems
    IBS has built a maintenance management system that includes the major maintenance needs for small, large and medium size environments.... These incorporate emergency, preventive, and scheduled maintenance. The solution based on Microsoft Dynamics XRM leverages the contract management features built into CRM 2011 and the extensive product catalog capabilities including the integration with SharePoint for catalog management and Enterprise ERP systems for activity based costing.
  • Telecom Management
    Telecom BSS based on XRM, automates internal operational processes including marketing, sales, fulfillment, and support. Incorporates telecom... specific product catalogue management module and is integrated with telecom related applications.
  • Credit Insurance
    Comprehensive Trade Credit Insurance solution built on XRM and designed to comply with industry specific standards, applies workflows to... automate tasks and transform information between Departments. The solution includes standard document generation and enhanced ability for data-mining through the consolidation of various data sources.
  • Fleet Management
    The Dispatch and Resource Management Solution (DRMS) is built on Microsoft XRM to adopt the built-in Case Management module, and... SharePoint platform to take advantage of the user friendly interface behavior and interaction. The DRMS is an integrated enterprise management solution that creates monitors, categorizes and controls the dispatch calls of a company’s fleet and that manages its resources including human resources, fleet, and equipment.
  • Education & Class Scheduling
    Microsoft Dynamics CRM based solution to track recruiting and admissions, streamline teacher evaluations and certifications, Enrich... student life-cycle management, stay in touch with the alumni. Integrated with Dynamics NAV, this solution offers a complete base for educational institutions.
  • Manufacturing
    Microsoft Dynamics CRM based solution to drive processes and monitor activities in a manufacturing environment. With the... ability to integrate with the existing ERP platform (dynamics or other), this module offers visibility into the potential impact of manufacturing activities on recalls, customer feedback and product warranty.
  • Trade
    Microsoft Dynamics CRM based solution to drive trade promotion management, campaign feedback, claims and returns including... volume planning and forecasting and ERP and accounting system integration (Dynamics AX, NAV or other).